Privacy Policy

Website and online forms

Last updated: 28 October 2026

Centrum Housing Finance Limited ("CHFL", "we", "us") explains here how we handle information when you browse this website or submit a loan enquiry, NACH cancellation request, or careers application. A full loan application, an existing loan account, or the Centrum Customer App may involve additional information and separate notices.

Information you provide

• Loan enquiry: name, phone number, email address, requested loan amount and product, address, PIN code, and post office.
• Careers application: email address, resume, and the role applied for. You may also provide your name and phone number.
• NACH cancellation: customer name, mobile number, email address, city, loan account number, and message.

Our website hosting and security services may also create technical request logs, such as the page requested, date and time, browser information, and error details, to operate and protect the website.

How we use this information

• To review and respond to the loan enquiry you submitted.
• To verify and handle a NACH cancellation request and contact you about it.
• To review a job application and contact you about the role.
• To operate, troubleshoot, and protect this website and its forms.

Form delivery and sharing

When you submit a form, its details are sent through CHFL's notification service to the team responsible for that request. Production email delivery is configured to use Microsoft 365. A careers application includes the resume you upload. CHFL staff and service providers involved in hosting and delivering these requests may handle the information for those purposes. We may also disclose information when required by law or a lawful request from a court, regulator, or government authority.

Product updates and marketing

The loan enquiry form offers a separate, optional choice to receive calls or text messages from CHFL and its affiliates about other products. You can submit an enquiry without selecting it. To withdraw that preference, contact us using the details below.

Cookies

If you choose “Never see this again” on the growth announcement, this website stores a first-party preference cookie so the announcement stays dismissed on later visits. It expires after one year. Closing the announcement without choosing that option does not save this preference.

External websites linked from this site have their own privacy and cookie practices.

How long we keep information

CHFL keeps information for the time needed to respond to your request, complete the relevant process, meet legal or regulatory record-keeping requirements, and handle disputes. Retention periods can differ for enquiries, NACH requests, recruitment records, and records held in email or other systems.

Your privacy requests and complaints

You can contact CHFL to ask for access to your personal data, request a correction or deletion, withdraw a consent-based permission, or raise a privacy complaint. CHFL will handle each request under applicable law, may need to verify your identity, and may retain information where a legal or regulatory requirement applies.

For other customer grievances, visit our Grievance Redressal page.

Changes to this notice

We may update this notice when our website, forms, or information handling changes. The date at the top shows when it was last updated.